e-CSDD payment terms
1. General provisions
1.1. Terms and abbreviations used in the Rules:
1.1.1. Authentication - an electronic process, whereby an electronic identification service provider verifies the electronic identification data of a natural person in order to provide electronic identification of that person.
1.1.2. CSDD - SJSC “Road Traffic Safety Directorate”, reg. No. 40003345734, legal address: Sergeja Eizenšteina iela 6, Riga, LV 1079.
1.1.3. Payment service - payment in the e-CSDD environment.
1.1.4. Price list - price list of CSDD public paid services approved by the Cabinet of Ministers.
1.1.5. E-CSDD - A type of CSDD service delivery that enables one or more services or individual steps of service (requesting or receiving a service result) to be performed electronically, including via websites, a mobile app or email.
1.1.6. E-CSDD account - A personalised workspace created by the User, containing the User's identification and personalised information for work on the e-CSDD website. After authentication, the User has access to information about himself/herself and his/her Vehicles.
1.1.7. User - a natural person, who, in accordance with these Rules, uses e-CSDD on his/her own behalf or on behalf of a legal person registered in Latvia (hereinafter also referred to as the Client).
1.1.8. Manager - SJSC “Road Traffic Safety Directorate”, reg. No. 40003345734, legal address: Sergeja Eizenšteina iela 6, Riga, LV 1079.
1.1.9. Register - State register of vehicles and their drivers.
1.1.10. Web - CSDD website https://www.csdd.lv/, e-CSDD website https://e.csdd.lv/.
1.1.11 Vehicle - vehicles, their numbered units, small craft and their engines to be registered with the CSDD.
1.2. These rules constitute a general document governing the relationship between the CSDD and the User (hereinafter collectively referred to as the “Parties”), setting out the rights and obligations of the Parties arising from the User's use of the e-CSDD payment environment (hereinafter referred to as the “Rules”) and shall be binding on the Parties.
1.3. In addition to these Rules, the relationship between the Parties is governed by external regulatory enactments, Agreements concluded between the Parties, rules for using e-CSDD services, special rules for e-services, as well as the Price List.
1.4. Payment services are only available to authenticated e-CSDD Users, except for the payment of vehicle operation tax for a vehicle registered abroad, which can be made by e-CSDD without User authorisation.
1.5. Before making a payment in the e-CSDD environment, the User, by ticking the box for acceptance of the Rules, confirms that they have read the Rules, fully accept them and acknowledge that they are bound by them.
1.6. CSDD has the right to request from the User all information and documents necessary for the execution of the payment, as well as to ensure compliance with the legal requirements.
1.7. By initiating the use of the payment service in e-CSDD, the User confirms that the payment is made voluntarily.
1.8. The User shall assume full responsibility for their actions in the e-CSDD and for the truthfulness, completeness and accuracy of the information provided for the execution of the payment.
2. Types of payment services and procedure of payment
2.1. The following payments can be made in e-CSDD:
2.1.1. payment for services provided by CSDD;
2.1.2. payment of taxes:
2.1.2.1. Payment of vehicle operation tax;
2.1.2.2. Payment of vehicle operation tax for vehicles registered abroad;
2.1.2.3. Payment of company passenger car tax.
2.1.3. Payment of fines for administrative road traffic offences, as well as other administrative offences, on the basis of agreements concluded between the CSDD and the institution that imposed the fine.
2.2. If external regulatory enactments provide for the payment of relevant taxes and fines as a mandatory requirement for receiving certain CSDD services, when making a payment for receiving the relevant CSDD service, the total amount of the payment shall include tax and fine payments, that have not been paid according to the data of the Register*.
*Note: If the relevant taxes and fines have been paid, but the Register does not contain information on their payment, no repayment is required. In such case, please contact the CSDD (e-mail: palidziba@csdd.gov.lv) to clarify the situation.
2.3. Regarding payments of taxes and fines, the CSDD monitors and enforces the payment of these fines as regulated by the laws and regulations:
2.3.1. Collected tax payments and penalties imposed by state institutions are credited to the respective state budget revenue accounts of the State Treasury, which are administered by the State Revenue Service;
2.3.2. Collected fines that have been imposed by local authorities are credited by the CSDD to the account of the authority that imposed the fine.
2.4. Fines can be paid in e-CSDD for:
2.4.1. fines imposed on the User;
2.4.2. fines imposed on another person, indicating the details of the person fined and the number of the fine protocol;
2.4.3. Fines imposed on vehicles registered in the ownership or possession of the User or another person, indicating the registration number of the vehicle and the number of the fine report.
2.5. Information on payments made in e-CSDD is immediately reflected in the Register and payment receipts (in PDF format) are available in the “Payment history” section of the e-CSDD.
3. Service fees and payment arrangements
3.1. The User shall pay for CSDD services in accordance with the Price List.
3.2. Payment methods supported by e-CSDD:
3.2.1. payment cards of the international card organisations MasterCard and VISA;
3.2.2. Bank transfer:
3.2.2.1. by making an advance payment for the service to the CSDD current account;
3.2.2.2. by making a post-paid payment for CSDD services, if an agreement on post-paid services has been concluded between the Parties.
3.2.3. Internet bank.
3.2.1 When paying for services with a MasterCard or VISA payment card, a User may save the payment card details to make future e-CSDD payments more convenient, or choose to enter this information each time.
3.2.2 If the User decides to save the payment card details, these details will be automatically available to the User the next time they use e-CSDD services. Users of e-CSDD can change the saved payment card details or delete them altogether during their next use of paid e-CSDD services. The processing and security of the payment card data necessary for the transaction are provided by SIA Worldline Latvia (reg. No. 40003072814, Dzirnavu iela 37, Riga, LV-1010, Latvia). CSDD does not have access to payment card details; it only receives information about successful/unsuccessful transactions. If a payment transaction fails due to, for example, incorrect payment card details, insufficient funds to pay for the selected service, suspected fraud, etc., the request for service payment is not deemed valid. If the screen shows a rejection, the User must contact the bank that issued the card.
3.3. Amounts paid in advance by bank transfer can only be used to pay for CSDD services.
3.4. In order to use the advance amount paid by bank transfer to e-CSDD for CSDD services, the payment of taxes and fines specified by the regulatory enactments must be made before receiving the relevant CSDD service.
3.5. The amount of money paid in advance shall be linked to the e-CSDD account of the person making the payment and shall be used to pay for the CSDD services to be provided to the payer within 10 years from the date of the advance payment.
3.6. The payment of taxes and fines may take place in e-CSDD in accordance with the procedure set in Section 3.2.1. For the processing of taxes and fines in e-CSDD, a service fee of EUR 1.02 (including VAT) is charged per item.
4. Procedure for applying relief and exemptions when making payments in e-CSDD
4.1. e-CSDD ensures the application of payment exemptions or relief set out in the regulatory enactments, if up-to-date information on the grounds for applying the payment relief (exemption) (e.g., information on the person's disability or status as a member of a large family) is available online for the CSDD.
4.2. If the CSDD does not have electronically available information on the grounds for applying the payment relief (exemption), the payment relief (exemption) set out in the regulatory enactments shall be applied at the point of receipt of services or on the basis of an e-application, if the conditions under which the relief is applied are in force at the time the person receives the service.
4.3. In order to use the exemption (relief) from the vehicle operation tax and the company car tax (hereinafter - the tax) provided for in the regulatory enactments, the User is obliged to declare the use of the tax exemption (relief) for a specific vehicle for the current calendar year before making the payment in the e-CSDD.
4.4. A declaration for the use of a tax exemption (relief) for a specific vehicle may be cancelled or modified until the end of the calendar year or the receipt of a service before which, in accordance with the Law on the Vehicle Operation Tax and Company Car Tax, the CSDD is required to carry out a tax payment control.
4.5. If the vehicle for which the tax exemption (relief) has already been used is removed from the register or disposed of in the current year, the disability exemption or the relief for a member of a large family may also be used for another vehicle.
4.6 If a tax debt has accumulated on a vehicle for previous calendar years (including if the tax debt is due to a failure to declare a tax exemption or relief for previous years), the declaration of the tax exemption (relief) for the current calendar year is not available in e-CSDD. The tax exemption (relief) for the current calendar year shall be declared after the addition or payment of the tax exemption for the previous years.
4.7. It is possible to pay the tax at a reduced rate for the previous year, within the time limit for the current vehicle roadworthiness test, by transfer to the Treasury, quoting the vehicle number and the percentage of the payment. Information on payments made or an application for exemption for previous years should be sent to the customer service team at emaksajumi@csdd.gov.lv.
5. Communication (transmission) errors, delays and other circumstances
5.1. CSDD is not liable for any losses incurred by the customer as a result of malfunctions in the means of communication used for banking operations, as well as in the technical equipment and software providing the relevant payment services, including losses due to delays in the processing, execution or impossibility of execution of the payment, in the course of the execution of the payment service.
5.2. The CSDD shall not be liable for delays in payment, loss of shipments, transmission errors or distortions due to lack or failure of communication equipment, time zone differences, or any other circumstances beyond the reasonable control of the CSDD.
6. Right of withdrawal and handling of incorrect payments
6.1. The right of withdrawal is applicable to services pre-paid in e-CSDD, but not yet received.
6.2. Refunds for CSDD services that have not been received are made to the payer named on the payment receipt or to a person authorised by the payer on the basis of an application for a refund, provided that 10 years have not elapsed since the payment was made.
6.3. No refunds are made:
6.3.1. for CSDD services, which are completed before the User exercises the right of withdrawal;
6.3.2. if the special rules of e-services provide that no refund shall be made in the event of non-use of the service.
6.4. You can apply for a refund for an unused CSDD service* in the following ways:
6.4.1. in e-CSDD under the e-Application section;
6.4.2. signed with a secure electronic signature, sent by e-mail to: gramatvediba@csdd.gov.lv;
6.4.3. by post to the registered office of the CSDD;
6.4.4. in person at the CSDD Customer Service Centre.
*Note: For wrongly paid tax, the User must apply for a refund to the State Revenue Service, which administers the State Budget Revenue Accounts and provides advice on tax refund issues.
For the refund of fines paid in error, the User must apply for the refund to the State Revenue Service, if the fine was paid into the state budget, or to the relevant municipality, if the fine was paid into the municipal budget.
6.5. The CSDD examines the application for a refund and makes a refund or refuses the refund within a reasonable period of time, taking into account the urgency of resolving the situation referred to in the application, but no later than within one month of receipt of the application, unless otherwise provided for in the regulatory enactments.
7. Dispute Resolution Procedure
7.1. CSDD operators at + 371 670 257 77 (call charges according to the operator's tariffs) accept verbal questions, objections, suggestions and complaints from Customers, as well as provide information to Customers about the services and the procedure for obtaining them. Written complaints can be submitted by email to: csdd@csdd.gov.lv.
7.2. Complaints received regarding the payment services are examined and answered by the CSDD within a reasonable period of time, taking into account the urgency of resolving the situation referred to in the complaint, but no later than within one month from the receipt of the complaint, unless otherwise provided for in the regulatory enactments.
7.3. Any disputes arising between the CSDD and the client regarding these Rules shall be settled by mutual negotiation. If disputes cannot be resolved by negotiation, they shall be settled in accordance with the laws and regulations of the Republic of Latvia.